Review the order details (Shipping details, Payment status, Shopify Notes, Notes in the draft, Fraud analysis, Shipping, Inventory allocation, Fulfilment location)
Forward the Order Email to Go Easy using the Order Template to in the KS spreadsheet as a reference to mark@goeasyaustralia.com.au. These templates are guides and we are required to revise it as we deem applicable. Mark the order ticket Waiting on 3rd Party and update the FD tags.
Order Template:
“We’re working on [Order Number] to be shipped to [Address]. Can you provide us with the shipping dimensions and your cost to deliver? We will place the order on your website once we’re ready to have it shipped.”
Assess the shipping cost. If the shipping quote is beyond what the customer paid for, tag sales in Shopify for the additional cost needed. CS should note the reason for the shipping cost difference.
Update the FD status to Waiting on 3rd Party. The Order Ticket is expected to reopen every 2 days; CS should follow up with sales and reset the status to Waiting 3P until it’s ready for processing. Once ready, proceed to Step #4.
If no additional cost is needed, note the [shipping cost, Supplier Shipping] and process the order via the Go Easy website by following this.
The order ticket will reopen after 2 business days. You can follow up the tracking number by sending an email to Go Easy customer.service@tmsonline.com.au.
Fulfill the order on Shopify once the tracking number is provided by Sureweld. Update the FD tags and status to Resolved.